Return and Exchange Policy
To maintain the integrity and safety of our formula inventory, we do not accept returns or exchanges. Our products are sourced directly from manufacturers in Europe, ensuring we control their handling and storage from start to finish. This policy is essential as most of our items are sanitary or perishable goods, including baby formula, which are considered non-returnable.
Safety Commitment
We prioritize safety above all. Once a product has left our facility, we cannot accept it back. As parents ourselves, we understand the importance of providing safe, high-quality products with excellent provenance.
Incorrect Deliveries
While fulfillment errors are rare, they can occur. If you believe you received the wrong item, please contact us within 3 days of delivery. Retain the original packaging, as it will serve as proof for our internal review process. Claims without visual proof cannot be considered.
Damaged Products
If you receive a boxed item with a pierced interior bag or a punctured can, we classify it as damaged. However, cosmetic imperfections—such as dents in cans or wrinkles in boxes—are not eligible for refunds. To report damage, please contact us at littleonespantry@gmail.com within 3 days of delivery. Keep the original packaging for proof and send us a photo of the damaged item alongside the packaging label.
Mis-deliveries
Once your package leaves our facility, the responsibility for delivery lies with the shipping company. If a package is marked as delivered but cannot be located, we recommend checking common areas of your property and asking neighbors. We do not provide refunds for lost or stolen packages marked as delivered. Our delivery guarantee applies only to packages with tracking numbers labeled as "undelivered," and we will assist you in resolving these issues.
Change of Address
Customers are responsible for providing accurate delivery addresses at the time of ordering. While our team will attempt to accommodate address changes after an order is placed, we cannot guarantee these changes will be made. Mis-deliveries due to incorrect addresses will not be eligible for refunds. We advise against mail redirection requests, as this may result in packages being sent to the original address.
Delivery Delays
Despite our shipping providers’ best efforts to deliver within 1-6 business days, delays may occur due to circumstances beyond our control. We advise allowing up to 2-3 weeks for delivery during busy holiday seasons. Note that weekends are not included in the business day calculation, as not all carriers operate on these days. Delays caused by carriers, including import and customs processing, are not eligible for refunds.
Updated Packaging and Product Photography
Manufacturers may update packaging designs, including wording and colors. We exclusively receive the latest stock to ensure the longest expiration dates possible. Customers may occasionally receive products with updated packaging that differs from the images on our website; this does not warrant a refund.
Customer Fraud Prevention
We take all product complaints seriously and require photographic or video evidence to support any claims. Complaints lacking the necessary proof will not be considered. Our legal teams will address any fraudulent attempts to misrepresent product information.
Refund Process
After resolving your issue, we will notify you about the approval of a refund. If approved, refunds will be processed automatically to your original payment method. Please note that processing times may vary depending on your bank or credit card provider, and we cannot expedite this process.
Thank you for your understanding and support!